Shipping policy

Welcome to OMJA Accessories. We are committed to delivering your OMODA and JAECOO accessories quickly, safely, and transparently worldwide. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing Time

All orders are processed within:

1–3 business days (Monday–Friday)

Processing includes:

• Order verification

• Quality inspection

• Secure packaging

• Shipping preparation

Orders placed on weekends or public holidays will be processed on the next business day.

During peak seasons or promotional events, processing may take slightly longer.

2. Shipping Coverage

OMJA Accessories ships worldwide.

We currently deliver to most regions including:

• United States

• Canada

• United Kingdom

• Australia & New Zealand

• Europe

• Middle East

• Southeast Asia

• Other international destinations

If your country is unavailable at checkout, please contact our support team for assistance.

3. Shipping Cost

Shipping costs are automatically calculated at checkout based on:

• Delivery destination

• Package weight and size

• Shipping method selected

Free Shipping Offer

✅ Free standard shipping on orders over $49.99

(as displayed on our store banner). (OMJA ACCESSORIES)

4. Estimated Delivery Time

Delivery time includes processing time + shipping time.

⚠ Delivery times are estimates and may vary due to customs clearance, weather conditions, or courier delays.

5. Order Tracking

Once your order has shipped, you will receive:

• Shipping confirmation email

• Tracking number

• Tracking link

You can also track your order anytime via the Track Your Order page on our website.

Tracking updates may take 24–72 hours to appear after shipment.

6. Multiple Shipments

Orders containing multiple items may be shipped separately because:

• Products may ship from different warehouses

• Faster delivery optimization

• Inventory availability

You will receive tracking details for each shipment.

7. Customs Duties & Taxes

International shipments may be subject to:

• Import duties

• VAT / GST

• Customs handling fees

These charges are determined by local customs authorities and are the customer’s responsibility.

OMJA Accessories is not responsible for customs delays.

8. Lost, Delayed, or Damaged Packages

Lost Packages

If your package does not arrive within the estimated delivery timeframe, contact us and we will investigate with the shipping carrier.

Damaged Items

If your item arrives damaged:

1. Take clear photos of packaging and product

2. Contact us within 48 hours of delivery

3. Our team will arrange a replacement or solution

9. Shipping Delays Disclaimer

Delivery delays may occur due to:

• Customs inspections

• Peak holiday seasons

• Severe weather conditions

• Courier service disruptions

• Global logistics issues

We appreciate your understanding in such situations.

10. Contact Us

For shipping questions or assistance, please contact:

Customer Support – OMJA Accessories
🌐 Website: Contact Us Page
📧 Email: omodajaecoosupport@163.com

Customer service response time: 24–48 business hours.